Privacy Policy

Critical Echo Website Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website. I am registered with ICO as a data controller and I record and store data in line with GDPR.

Topics

- What information do we collect about you?

- How will we use the information we collect about you?

- Marketing.

- Access to your information and corrections.

- Cookies.

- Other websites.

- Changes to our privacy policy.

- How to contact us.

What information do we collect about you?

We collect information about you when you use the contact form, email or telephone us to make an enquiry about our services. We also collect information when you voluntarily agree to contract for our counselling services.

How will we use the information we collect about you? 

We collect information about you to process your enquiry, and manage your records if you decide to use our services. We do not share identifiable personal information with any other organisation. 

Due to the nature of the work we do together, supervision is used to comply with the BACP Ethical Framework professional standards. All client work taken to supervision is anonymised to protect identity and preserve confidentiality.

Marketing.

We will not contact you to market any other products or services. Critical Echo will not share your information for marketing purposes with any other organisation.

Online payments via PayPal.

In making online payments via PayPal, the information you provide through the PayPal link is covered by their privacy policy: www.paypalobjects.com/webstatic/ua/pdf/EU/privacy.pdf

Access to your information and correction.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following email address: admin@criticalecho.co.uk

We want to make sure that your personal information is accurate and up to date so please keep us informed of any changes. You may ask us to correct or remove information you think is inaccurate. 

Retention of data that you provide through the website, by email or telephone message.

We will retain your personal information for as long as it is necessary to respond to your website, email, or telephone enquiry. If you decide not to use our counselling service, or if we are unable to contact you using the information you have provided, your personal information will be deleted within 14 days of receiving your initial enquiry.

Cookies.

Website usage information is collected using cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. 

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites.

This privacy policy only applies to this website, so when you click on links to other websites you should read their own privacy policies.

Changes to our privacy policy.

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 7th July 2022.

How to contact us.

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email:  admin@criticalecho.co.uk

Mobile: 07714990322